ALA Unit/Subunit: LITA
Meeting Type: Program
Cost: Included with full conference registration.
Session participants will design their own discovery assessment plan as we explore a variety of easily deployed qualitative and quantitative methods for UX info gathering, using one library’s year-long assessment campaign as an example. Tools such as Google Analytics, Crazy Egg heat maps, embedded Qualtrics feedback forms, impromptu user interviews, and internal ILS usage statistics will be presented and discussed. Together we will analyze user patterns, needs, and frustrations with the discovery system based on these measures. We’ll explore best practices for engaging all stakeholders within the community and brainstorm ways to perform ongoing UX assessment without creating survey fatigue. All attendees will leave the session with a discovery assessment plan in hand!