Program
ALA Unit/Subunit: LLAMA
Meeting Type: Program
Cost: Included with full conference registration.
Open/Closed: Open
Library data is frequently used to engage external stakeholders, but can also be used within the library to motivate staff, provide accurate benchmarks, and serve as a record of impact for library faculty and staff. This presentation will examine the ways supervisors and library administrators at Stony Brook University Libraries, Auburn University Montgomery Library, and other institutions have used data to motivate teams and get results. Through positive reinforcement, library data can be used to diversify workflows, help achieve employee buy-in, and help library faculty and staff reach their full potential. Examples include leaderboards for reference statistics, rubrics for liaison activity, awards for top performers, and group analysis for better staffing.
Laura Costello
Virtual Reference Librarian
Rutgers University Libraries
Jessica Hayes
Head of Public Services
Auburn University Montgomery (AUM)