Chair's and President's Programs
ALA Unit/Subunit: LLAMA
Meeting Type: President's Program,Program
Cost: Included with full conference registration.
We live in a changing world and everywhere we turn these days we seem to be encountering interpersonal conflict within our libraries, our professional associations, and our personal environment. For a wide range of reasons, most individuals are not comfortable engaging in and trying to manage it. This discomfort can lead us to avoid situations involving conflict or overreact and try to manage it from a position of authority, both of which may not be ideal in addressing the conflict. In this program, Dr. Nancy T. Watson, TMCA Distinguished Mediator and President of The Center for Change and Conflict Resolution will provide insights into better understanding and managing conflict. Attendees will gain an understanding of recognizing elements contributing to conflict, passive-aggressive behaviors, and get tips on engagement to address or move past difficult conflict-based situations.