Build Your Skills Series: Time and Problem Management Techniques

Problem Solving and Facilitation

Thursday, April 19
2:50 PM - 4:50 PM
Location: Meeting Room 308, Sacramento Convention Center

SWRCB Wastewater: 0.1 CEU

CWEA: 2 Contact Hours

Practice Area: Curated

Ever try to solve a complex problem and find out that every stakeholder has a different view of what needs to be resolved? If so, this session is for you… participants will be exposed to tools and resources for a disciplined problem solving mechanism that will help ensure that projects get completed as planned and on time. This methodology is also effective in general continual improvement efforts.

Learner Outcomes:

Laurie Brenner

Finance & Acquisition Services Coach
Union Sanitary District


Laurie is a veteran quality practitioner with over 30 years of experience, currently employed as the Finance and Acquisition Services Coach at the Union Sanitary District.

Laurie has an MBA, holds Wastewater, Water Treatment, and Distribution certifications in California, and is both a Certified Quality Auditor and Certified Hazard Analysis and Critical Control Point Auditor with the American Society for Quality.

Laurie is the Chair for the San Francisco Bay Section of CWEA’s Professional Development Committee and teaches Wastewater Operations for the local regional occupational program at the Castro Valley Adult & Career Education Center.


Send Email for Laurie Brenner

Karoline M. Terrazas

Training and Emergency Response Programs Manager
Union Sanitary District


Karoline is the Training & Emergency Response Programs Manager at Union Sanitary District. Working at the District for just over a year and half, she is responsible for maintaining the District’s safety training program, supports and facilitates in the Leadership Program, and updates/develops many of the Districts operational procedures. Karoline is also responsible for maintaining the District’s emergency procedures and creates emergency response awareness through preparedness activities, training and events. Prior to joining the Wastewater industry, Karoline was a Training Manager at a for-profit educational institute for 15 years and was responsible for the development and facilitation of various training and leadership programs which included individuals at all levels within the organization.


Send Email for Karoline Terrazas


Debi Lewis


Send Email for Debi Lewis


Problem Solving and Facilitation

Slides Handout

Attendees who have favorited this

Please enter your access key

The asset you are trying to access is locked. Please enter your access key to unlock.

Send Email for Problem Solving and Facilitation