Build Your Skills Series: Time and Problem Management Techniques

Problem Solving and Facilitation

Thursday, April 19
2:50 PM - 4:50 PM
Location: Meeting Room 308, Sacramento Convention Center

SWRCB Wastewater: 0.1 CEU

CWEA: 2 Contact Hours

Practice Area: Curated

Ever try to solve a complex problem and find out that every stakeholder has a different view of what needs to be resolved? If so, this session is for you… participants will be exposed to tools and resources for a disciplined problem solving mechanism that will help ensure that projects get completed as planned and on time. This methodology is also effective in general continual improvement efforts.

Learner Outcomes:

Laurie Brenner

Finance & Acquisition Services Coach
Union Sanitary District


Laurie has a Master’s degree in Business Administration (2004) and holds Wastewater (Grade V), Water Treatment and Distribution Operator certifications with the State Water Resources Control Board, a certificate in Continuous Quality Improvement from UC Berkeley, and is both a Certified Quality Auditor (CQA) and Certified Hazard Analysis and Critical Control Point Auditor (CHA) with the American Society for Quality. Laurie also obtained a Certificate in Public Performance Measurement from Rutgers University (2014). Laurie is currently employed as the Finance and Acquisition Services Coach at the Union Sanitary District, but started with the District as a Wastewater Operator and also served as the Organizational Performance Program Manager before taking on her current role in finance.

Laurie is the current Vice-Chair (again) , and past Chair for the San Francisco Bay Section of the California Water Environment Association’s Professional Development Committee (PDC), actively participating in developing, hosting and facilitating educational seminars and activities for local industry professionals. Additionally, Laurie teaches wastewater treatment classes for operator prospects in the local regional occupational program (ROP) at the Castro Valley Adult & Career Education Center, including hosting mock interviewing intended to provide aspiring operators with the skills and knowledge necessary to obtain industry jobs.

Laurie loves to hike and kayak in the San Francisco Bay Area.


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Karoline M. Terrazas

Training and Emergency Response Programs Manager
Union Sanitary District


Karoline is the Training & Emergency Response Programs Manager at Union Sanitary District. Working at the District for just over a year and half, she is responsible for maintaining the District’s safety training program, supports and facilitates in the Leadership Program, and updates/develops many of the Districts operational procedures. Karoline is also responsible for maintaining the District’s emergency procedures and creates emergency response awareness through preparedness activities, training and events. Prior to joining the Wastewater industry, Karoline was a Training Manager at a for-profit educational institute for 15 years and was responsible for the development and facilitation of various training and leadership programs which included individuals at all levels within the organization.


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Debi Lewis


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Problem Solving and Facilitation

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