Business Toolbox

2018 HPC National Conference Session

Customer Service + Technical Expertise = Success

Thursday, April 26
8:30 AM - 10:00 AM
Location: Salon L (5th Floor)
CEUs: BPI, InterNachi, NARI, ASHI

The entire company’s reputation rests on what gets delivered to the customer on installation day. That’s the only thing the customer is paying for and cares about. The foreman running the job is responsible for the quality of the work. Production Crews spend the most amount of time with your customers and normally are trained the least when it comes to customer interaction. It seems there is a lot riding on the foreman’s skills. But it turns out, that it’s not really difficult to make people happy. Come find out how to keep your customers happy and get repeat customers.

Learning Objectives:

William Doyle

Allied Energy Efficiency Experts

William Doyle is President of Allied Energy Efficiency Experts the largest Home Performance with Energy Star firm in the United States. Doyle holds a Bachelor’s from Drexel University as well as a number of BPI certifications. He also holds EPA certification 608, EPA Lead Remediation, and a solar installation certification. Doyle has conducted more than 2000 home energy audits and more than 200 air-sealing projects. While in college Doyle started Potential Energy which conducted energy audits and weatherization. He later joined Allied, helping them to become the number one home performance company in New Jersey.


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Customer Service + Technical Expertise = Success

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