Practice Management
6th Annual Gulf-Atlantic Veterinary Conference
Jason Coe, DVM, Ph.D.
Associate Professor, Department of Population Medicine
University of Guelph
The goal of communications training is to take what staff do to communicate everyday and move it to an even higher level of success. Research has shown that experience alone is not always a great teacher of communication skills; rather it is a great reinforcer of habit – both good and bad. This hands-on session will introduce participants to communications coaching and feedback techniques that can be used to train staff with positive communication habits that can then be reinforced through ongoing practice and experience.