6th Annual Gulf-Atlantic Veterinary Conference
Within any human-to-human interaction, barriers will arise from time to time that need to be managed in order to maximize the outcome of the interaction. Within veterinary practice, a number of potential barriers can exist for veterinarians during exam room communication with a client. Time pressures within a clinical interaction, client misinformation and client resistance are communication barriers that have been identified to exist during interactions between veterinarians and their clients. Given that a successful veterinarian-client interaction is at the crux of providing excellent client service and patient care, it becomes critically important that veterinarians are equipped with the skills needed to manage these barriers effectively. Through an interactive discussion, this session will investigate participants’ experiences with exam room communication barriers while exploring a number of strategies that can be used to reduce these barriers.