Nancy Walsh, DNP
President & Founder
DeZellar Walsh Consulting
Disclosures: Park Dental Group: Consultant
Todd Cole
Director of Operations
The Dental Specialists
Your patients form opinions from the moment they contact your office, when they walk in the door, during check-in, while in the exam room, during the procedure and after the visit. These perceptions define the experience. We know that clinical outcomes are inextricably linked to the patient experience or perception of care. There are best practices that can help you enhance the positive aspects of the experience and mitigate the negative parts.
In this session, you will view your practice from your patient’s perspective. You will learn practical skills and techniques to deliver an exceptional patient experience that are evidenced based and proven to get results. Additionally, assessment tools will be described as a way to measure your outcomes.
The patient experience is a key driver of word of mouth referrals. This can help or hurt your practice and it’s growth. Delivering an exceptional patient experience is no longer a “nice to do” endeavor, it is a “must do”.