Exhibit Development & Design

Tools for Aligning Visitor Experience and Design Intent

Permalink: https://www.eventscribe.com/2019/AAMers/fsPopup.asp?mode=presInfo&PresentationID=490147

Do we really understand what it means to be a visitor? To find out, the Shedd Aquarium’s planning team explored five exhibitions “as a visitor” using the Dimensions of the Visitor Experience instrument. They then compared each team member’s scores to those of visitors, and the results were startling. In this session, explore how this tool helps teams unpack assumptions and the effects of this collaborative process.

Learning Objectives:

• Describe how our own assumptions about how visitors experience our exhibits can influence the ways in which we design and perceive our exhibits.
• Compare how visitors experienced a space to how a design team experienced the space.
• Describe the Dimensions of the Visitor Experience instrument and how it can be used creatively as an exhibit planning tool.

Presenter(s)

• LM

  Lindsay Maldonado

  Director, Research and Evaluation
  Shedd Aquarium
• 

  Kris Nesbitt

  Senior Director, Exhibits and Experience Development
  Shedd Aquarium