Diversity, Equity, Accessibility, and Inclusion
Evaluation has long played an important role in museums. All too often, though, evaluation methods unintentionally bar participation by many of the audiences museums seek to attract. The methods may require random sampling when diverse visitors are not present, for example, or they may not assess the very features of a program or exhibition that are exclusionary. Discover an accessible alternative—contextual inquiry research—that enables museums to gather rich and sometimes unexpected responses from audiences often prevented from offering them.