Assurant Learning & Performance Solutions
Ms. Ward provides technical leadership as a certified trainer and instructional designer with over 20 years of experience in learning & human performance. Ms. Ward is the Managing Principal of Assurant Learning & Performance Solutions (ALPS). ALPS delivers training for Nursing Home executive leadership and staff on regulatory compliance for health, life safety, and emergency preparedness surveys and provides consulting support to help nursing homes create cost-effective training programs that build (and evaluate) critical staff competencies that support compliance and staff satisfaction and retention. Ms. Ward has presented to nursing home executives at multiple association conferences on topics such as behavioral health, trauma informed care, emergency preparedness, and life safety. Ms. Ward, along with members of the ALPS team also supports training & education for state survey agencies. Ms. Ward has designed and delivered training for federal and state agencies and national organizations including the Centers for Medicare & Medicaid Services (CMS), National Association of Area Agencies on Aging (n4a), Quality, Safety, and Oversight (QSO) National Surveyor Training Program (NSTP); the Office of the Medicaid Ombudsman (OMO), the Substance Abuse and Mental Health Services Administration (SAMHSA) and private sector clients including those with an advocacy, non-profit, and legal mission. Ms. Ward’s training methodology draws on the neural basis for human attention, learning, and retention: optimizing time spent in training and ensuring measurable competencies associated with the content delivered.
Monday, October 14
3:15 PM – 4:15 PM
Tuesday, October 15
8:00 AM – 9:00 AM