Customer Experience

70th AHCA/NCAL Convention and Expo

CE-4 - 50 Ways to Improve Your Organization's Reputation, Gain Customer Trust, and Increase Satisfaction

Speaker(s)

• 

  Pamela Klingfus, NHA, HSE

  Manager of Consulting Services
  Health Dimensions Group

  Disclosure: Nothing to Disclose

Speaker will discuss customers’ reality, their expectations and perspectives, and what those mean for your reputation as a provider.

Learning Objectives:

• Gain an understanding of your client's expectations and perspective.
• Explore ideas, meaningful tools and systems for improving communication, trust and satisfaction.
• Develop plans for anticipating situations that make for unhappy clients and service recovery.