Quality Improvement

70th AHCA/NCAL Convention and Expo

QI-2 - Huddle Up! How Creating an Individualized Huddle Approach Drives Sustained Quality Improvement and Employee Engagement

Speaker(s)

• 

  Jalene Carpenter, NHA

  Director of Customer Success
  NRC Health

  Disclosure: NRC Health: Employee (Status: Ongoing)

The need for better communication is a common concern we hear from team members, residents, and family members. We know that improvement in communication improves outcomes on all levels, yet we struggle to find a sustainable solution. Huddles are that solution! But what is a huddle? How does it work? There is no “one size fits all” approach—the answers lie in your data and in following the Baldrige approach for continual process improvement. Organizations that have implemented a sustained huddle process have seen improvement in quality outcomes and customer and employee satisfaction, which in turn increases revenue and reduces turnover. This presentation will walk through how to develop an individualized approach to using huddles in your community.

Learning Objectives:

• Explain how to review your community’s data (Customer/Employee satisfaction; Quality Measures, etc.) in order to lay out a plan to utilize huddles to drive improvement.
• Describe how to run effective huddles that are meaningful for those involved.
• Utilize data to drive huddle agenda, which is fluid, part of the ongoing QAPI process and is in sync with the steps of the quality award journey.