Quality Award

70th AHCA/NCAL Convention and Expo

QA-2 - Cycles of Learning: Putting the Right Spin on Evaluation and Improvement

Speaker(s)

• 

  Paul Grizzell, MBA

  President/Baldrige Coach
  Core Values Partners, Inc.

  Disclosure: AHCA/NCAL: Independent Contractor (Status: Ongoing); Care Providers of Minnesota: Independent Contractor (Status: Ongoing)

Systems, and the results they produce, are the basis of comprehensive quality improvement efforts and the Quality Award criteria. Organizational systems are incomplete, however, if they fail to incorporate cycles of learning that provide regular evaluation of systems or drive improvement of the systems themselves. Many applicants fall short of adequately understanding and describing cycles of learning within their applications, which are key to achieving higher scoring bands in the Silver and Gold criteria.

Learning Objectives:

• Identify the Baldrige concept of a cycle of learning.
• Demonstrate the concept of learning in their own internal operations.
• Apply the concept of cycles of learning within their Quality Award application.