This poster will highlight results of a study that conducted eighteen open ended, qualitative telephone interviews with blind academic library users throughout the United States. Interviews were recorded, transcribed and coded and analyzed by the researcher. Selection criteria were that participants state they are legally blind, have experience relying on a screen reader, and use an academic library online or in person in the United States within the two years preceding the interview at least several times per semester. Main results included that it was time consuming to learn to navigate each new webpage, there was confusion with library homepages, issues with results pages, considerations about conducting reference transactions with a screen reader versus verbally, challenges learning citation style, and positive experiences using chat. Journal articles resulting from the study have been accepted. The poster session discussion will attempt to generate ideas to carry the research farther.
Adina Mulliken– Assistant Professor, Librarian, Hunter College- CUNY