Student employees are an integral part the operations of many academic libraries. However, the fall semester involves dedicating considerable time and personnel resources to training new student workers. One solution is to leverage the experience and skills of the library professional staff to assist in delivering this training. This poster will present a case-study and timeline of how a training program was developed and executed at the Access Services department of the University Libraries at the University at Albany. SUNY. With 15 staff involved in the training process, feedback and communication were necessary to finalize the program, build enthusiasm, and encourage confidence in the trainers. A total of 33 new student employees were trained using the modular program, which includes topical training guides, practical exercises, and personalized follow-up. In addition, some returning students utilized the training to further develop their skills. Completing this training efficiently allowed the department to strengthen its productivity to meet operational needs and customer service.
Glen Benedict– Access Services Associate, University at Albany