In libraries, we've talked for years about getting rid of the reference desk. What if we took it one step further, and got rid of the desk altogether? Join us for a hands-on workshop on how we did just that at the Hillsboro (OR) Public Library, moving to a fully roving model, with changes led by staff at each point along the way.
Participants will take part in some of the same activities we used as part of our transition, touching on design thinking, empathy mapping, and communication and change management strategies to help staff and the public with these changes. We'll share everything from where staff keep their pens, to how staff decided to not use tablets, to where patrons find someone to help them. Come with all of your questions!
ALA Unit/Subunit: PLA
Meeting Type: Program
Cost: Included with full conference registration.