It could be assumed that a patron’s journey to content is straightforward. But this is rarely the case. Users often don’t know where to start their research, what they are searching for or where to find it.
When bad user experience becomes a barrier to content it is bad news for everyone. Patrons don’t get the most out of the digital content available and librarians struggle to justify investment in valuable resources.
This interactive talk will explore how the GALILEO consortium has initiated a user-centered design (UCD) methodology for their OpenAthens authentication project, covering a community of more than 2,000 institutions, and how it will transform the experience for their patrons.
This session will:
• Describe some of the barriers patrons experience when discovering and accessing subscribed content and the specific challenges GALILEO face.
• Explain the design process, what UCD is and what frameworks can be used for library projects.
• Outline how GALILEO are approaching their UCD and the research methods they’ve used including user interviews, focus groups and collaboration workshops.
• Discuss the results of the GALILEO user research, highlighting trends which have an impact on user behaviour
ALA Unit/Subunit: LITA
Meeting Type: Program
Cost: Included with full conference registration.