Join us for a discussion of the importance of reference and user services in a time when our changing service models create barriers and disadvantage our users.
Libraries value providing equal access to information. Librarianship has finally acknowledged that we must keep equity, diversity, and inclusion at the forefront. But what happens when we change service models without examining how library systems are used by those not in the majority? First generation college students, English language learners, previously incarcerated youth and adults, and others may experience a range of emotions, reactions, and practical barriers to asking for information and help. The disappearing human element of library services may privilege highly independent users who know how to ask questions and when to seek help. We know that some users will persist in seeking help, but not all.
Attendees will begin to recognize how privilege can create barriers, reflect on the lived experiences of their users, and strategize for new models of reference and user services that embrace the needs of all, not just visible, high profile users.
ALA Unit/Subunit: RUSA,RUSA_BRASS, RUSA_CODES, RUSA_ETS, RUSA_HS, RUSA_RSS, RUSA_STARS
Meeting Type: President's Program
Cost: Included with full conference registration.