Clinical

Educator

Leadership & Management

Risk Management

Leadership Strategies for Improving the Patient Experience through Quality, Safety, and Engagement #1070 (1.00 CH)

1070 - Leadership Strategies for Improving the Patient Experience through Quality, Safety, and Engagement #1070 (1.00 CH)

Speaker(s)

• CC

  Callie Craig, MS, BSN, RN, CNOR

  System Director of Patient Experience
  Integris Health System - OKC
  Oklahoma City, OK
• SD

  Stacey Decker, MS, BSN, RN, CPAN

  Administrative Director
  Integris Baptist Medical Center
  Oklahoma City, OK

Explore the factors that influence consumer choice for surgical care. Perioperative leaders will be equipped with practical tools to improve patient satisfaction and quality improvement outcomes that will help set their facility apart from the competition.

Learning Objectives:

• Describe three factors that influence consumer choice in health care.
• Describe two process improvement interventions to improve the perioperative patient experience.
• List at least three quality and safety measures to prevent patient harm.
• Describe the perioperative nursing leader’s role in improving the patient experience.