Professional Development

Risk Management

Hot Topic! Preventing Harm through the Practice of Respect #1035 (1.00 CH)

1035 - Hot Topic! Preventing Harm through the Practice of Respect #1035 (1.00 CH)

Speaker(s)

• PF

  Patricia Folcarelli, PhD, RN

  Vice President
  Beth Israel Deaconess Medical Center West
  Boston, MA
• MM

  Marsha Maurer, DNP, RN

  CNO/SR VP Patient Care Services
  Beth Israel Deaconess Medical Center East
  Boston, MA

Discuss the institutional elements that form the foundation supporting this Practice of Respect, and share strategies to build those institutional elements. We have found that this innovative approach aimed at understanding the patient experience provides complementary but uniquely different information than patient satisfaction surveys. We will present several case examples including the root cause analyses for preventable emotional harm from disrespect and the associated organizational initiatives to improve the patient experience and to minimize this oft neglected preventable harm. This session will provide nurses with an additional innovative strategy for prioritizing targeted initiatives to improve the patient experience.

Learning Objectives:

• Identify a framework for capturing, assessing, and tracking emotional harms from disrespect that utilizes existing institutional resources and processes.
• Explore the foundational elements necessary to engage in the Practice of Respect, including patient-family engagement, proactive communication after adverse events, peer support, inter-professional respect, provider safety, and organizational structure.
• Develop a roadmap for building towards the Practice of Respect, including the foundational elements, at your institution.