Clinical

Leadership & Management

Implementation of a Family Visitation Program in the PACU to Improve Patient Satisfaction Scores #1005 (1.00 CH)

1005 - Implementation of a Family Visitation Program in the PACU to Improve Patient Satisfaction Scores #1005 (1.00 CH)

Speaker(s)

• KL

  Kathleen Law, MS, BSN, RN, CNOR

  Vice President of Nursing, Perioperative Services
  Penn State Health, Milton S. Hershey Medical
  Hershey, Pennsylvania

Review the process used to implement a family visitation program in the PACU to include a nurse attitude survey, formation of a team comprised of staff, providers, and patient experience personnel, creation of policies/procedures, and the implementation of a program.

Learning Objectives:

• Assess nurse attitudes toward family visitation in the PACU.
• Assess patient satisfaction scores pre-implementation and post-implementation of a family visitation program in the PACU.
• Discuss barriers to a family visitation program in the PACU and strategies to overcome these barriers.