Leadership & Management
Implementation of a Family Visitation Program in the PACU to Improve Patient Satisfaction Scores #1005 (1.00 CH)
Kathleen Law, MS, BSN, RN, CNOR
Vice President of Nursing, Perioperative Services
Penn State Health, Milton S. Hershey Medical
Review the process used to implement a family visitation program in the PACU to include a nurse attitude survey, formation of a team comprised of staff, providers, and patient experience personnel, creation of policies/procedures, and the implementation of a program.