Leadership & Management

Risk Management

Leadership Specialty Assembly Meeting/Education-The Harmony of Listening: A Key to Patient Safety #1055 (1.00 CH)

1055 - Leadership Specialty Assembly Meeting/Education-The Harmony of Listening: A Key to Patient Safety #1055 (1.00 CH)

Speaker(s)

• 

  Kristy Wheeler, BSN, RN, CNOR

  Service Line Coordinator of ACES (Acute Care Emergency Surgery)
  University of Maryland Medical Center
  Lutherville Timonium, Maryland

Communication is key to be a successful leader in any situation. However, being an active listener can improve both leadership skills inside and outside patient care. Through the use of examples and a skills test, determine if you are a good listener. Listening is the key to harmony when it comes to patient safety.

Learning Objectives:

• Identify important sounds despite the distractions.
• Discuss real cases where listening helped to provide lifesaving care to patients.
• Define communication.
• Define listening.