Leadership and Professional Development
Workshops - 2.5 hours
The complex, high stress, and emotionally laden environment of healthcare frequently leads to conflict, and while conflict is common, there may be times when the conflict escalates and becomes critical. In critical conflicts, emotions can run high and getting to a solution can be difficult. This session will give participants the tools they need to first de-escalate the conflict, then build understanding, and finally create solutions.
This session will demonstrate why emotions—grounded in reality or not—must be addressed first and how to work with each individuals’ emotions in a meaningful and professional way. Participants will learn how to identify the real cause of conflict and get proven techniques for understanding the constituent parts of conflict, including the perspectives and values which lead to conflict in the first place.
Participants will practice breaking down the conflict and understanding perspectives to help them create workable solutions that can resolve conflict even in the most difficult of situations.