What good are energy conservation measures if the person operating the home doesn’t use them correctly? How much good can a health and safety measure do if its turned off or ignored? What’s the impact of home performance if the customer won’t allow the installer to do the work they need to do? And how much damage can an angry customer do to your reputation, your funding, your mental health?
We don’t need to know these answers if we can figure out a way to communicate clearly and effectively. In this session we’ll detail some of the ways we use process, politeness, technology and persistence to make sure the work we do makes a real difference.