Weatherization Operations

Safety First and Last: How to Educate and Motivate your Customers

• 

  Edgar Ortiz

  Fleet and Equipment Manager
  CEDA, Inc
  CHICAGO, Illinois
• 

  Salina Colon

  Energy Auditor
  CEDA, Inc
  Chicago, Illinois
• AM

  Anna Marrero

  Program Support Specialist
  CEDA, Inc
  Westmont, Illinois
• CS

  Cesar Serrato

  BPI- Quality Control Inspector/ Energy Auditor.
  CEDA, Inc.
  Chicago , Illinois

What good are energy conservation measures if the person operating the home doesn’t use them correctly? How much good can a health and safety measure do if its turned off or ignored? What’s the impact of home performance if the customer won’t allow the installer to do the work they need to do? And how much damage can an angry customer do to your reputation, your funding, your mental health?
We don’t need to know these answers if we can figure out a way to communicate clearly and effectively. In this session we’ll detail some of the ways we use process, politeness, technology and persistence to make sure the work we do makes a real difference.

Learning Objectives:

• Identify better ways to reach customers and help them understand what you do
• List ways to ensure customers are engaged and receptive to your message
• Explain techniques to ensure your staff communicates the right message, clearly