Which is more important: well designed and implemented tools OR good old fashioned human, hands-on leadership? Trick question- you don’t have to choose between them! Participants will be encouraged to select the right ingredients for their agency and develop a winning recipe for effective quality control. What’s on the ingredient list? A philosophy that empowers the contractor, data collection tools, checklists, training, feed-back mechanisms and more. Data and stories drawn from thousands of inspections will highlight how these ingredients, when used with regular meetings, consistent procedures and reports, and internal controls, contribute to an effective QC process. Choose good ingredients, follow the recipe, and you’ll be pleased with the results. Expect to walk away with written policy and useful checklists that can immediately be added to your QC program.