Monday Afternoon Workshops

Quality Management- the Path to Increased Profitability, Customer Satisfaction and Employee Retention

• 

  Dick Kornbluth

  Principal
  DickKornbluth, LLC
  Syracuse, New York

Whether you are a private contractor or a weatherization agency, call-backs and employee turnover affect your bottom line. Every call-back reduces your net income and the cost to train a new employee diverts resources better used to increase production and generate revenue. Of all the investments you can make in your organization, the investment in creating a culture and system of quality will pay the greatest dividend over the long haul. This session will be an introduction to Quality Management as a profit center. We will look at the real cost of call-backs, how to create a culture of quality in your organization, and how to train and retain staff. This will be an inter-active session which will challenge you with exercises and activities designed to engage you in the process of improving your organization’s commitment to Quality.

 

Learning Objectives:

• Learn how to measure the cost of quality and how poor quality affects the profitability of their organizations
• Learn how to get to the root cause of problems that affect the bottom line of their organizations and how to fix these problems
• Learn the importance of corporate culture in creating a quality organization