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Weatherization Operations
Amy Klusmeier
WAP State Assistance Director
NASCSP (National Association for State Community Services Programs)
Washington, District of Columbia
Bruce Hagen
WAP Program Manager
North Dakota Department of Commerce
Devils Lake, North Dakota
Brandon Kjelden
Energy and Rehab Operations Manager
SouthEastern North Dakota Community Action Agency
Fargo, North Dakota
It’s been almost a year since the new Health and Safety requirements went into effect and states are taking a variety of approaches to implementing the new requirements. A brief overview of WPN 17-7, lessons learned from the NASCSP Radon Work Group and several state plan examples will be showcased. North Dakota WAP Managers will share newly-developed customer education tools and tips for improving client education, applicable to health and safety topics and all interpersonal communications with weatherization clients.