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Paper: Program Description Abstract

Elevating Patient Education through State-Wide Instruction of Nurses and Patient Educators on Consumer Health Resources

Sunday, May 5
5:05 PM - 5:20 PM
Room: Columbus CD (East Tower, Ballroom/Gold Level)

Background : Patient Education is consistently cited by the Joint Commission as needing work at many institutions. However, with a limited number of patient educators and high nurse to patient ratios it is hard to find the time to adequately teach patients all they may need to know. The goal of this project was to create a educational course for nurses and patient educators covering authoritative, freely available online resources and an online guide of these resources that could be accessed by health care educators and/or given to patients to explore on their own.
Description : The Clinical Services Librarian and Outreach Coordinator at an academic health sciences center proposed a plan to educate the nurses and patient educators in the hospital on reliable consumer health resources. Partnerships were formed within the institution with patient educators, nurses, patient advocates, and patient- and family-centered care. Librarians created a course presenting general consumer health resources from the National Library of Medicine as well as other reliable sites. The course also looked at patient education resources for drugs and supplements, alternative and complementary health, genetics, and website evaluation. The course was granted nursing, dietitian, and certified health education specialist (CHES) continuing education credit. Parallel with the course, an online resource was built using LibGuides software. The guide contains information on both general and specific health issues, based on local needs. During building of the guide a section was also added for all resources available in Spanish, as well as En Espanol links added to all resources with Spanish language links available. The course walks participants through the guide and was piloted in local hospitals with nurses, dietitians, and patient educators before classes were arranged around the state.
Conclusion : The online guide was completed in July 2018. As topics were suggested at courses, they were added to the guide, including sections on women's health, and children, and veterans. The course and guide were well received. Results from pre- to post-tests showed an average increase of 20%. Evaluations of the course and instructors were consistently ranked average or above average including: having a better understanding of subject materials and ability to identify, navigate, and analyze resources. Classes were taught in the spring with hospitals and organizations both local and from around the state.

Lindsay E. Blake

Clinical Services Librarian
University of Arkansas for the Medical Sciences
Little Rock, AR


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Alice Jean Jaggers

Outreach Coordinator
Little Rock, Arkansas

Alice Jaggers, MSLS, is the Outreach Coordinator for the University of Arkansas for Medical Sciences Library and has obtained the Consumer Health Information Specialization. She works with the community to increase awareness of reliable resources, evaluation of materials, and improving health literacy.


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Elevating Patient Education through State-Wide Instruction of Nurses and Patient Educators on Consumer Health Resources

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