Paper: Program Description Abstract
Connecting Consumer Health Information with Clinical Care
Sunday, May 5
4:35 PM - 4:50 PM
Room: Columbus CD (East Tower, Ballroom/Gold Level)
Margaret Ansell, AHIP
Nursing & Consumer Health Liaison Librarian
Health Science Center Libraries, University of Florida
Reference & Liaison Librarian
University of Florida
Jane Morgan-Daniel, AHIP
Community Engagement and Health Literacy Liaison Librarian
University of Florida
Background : Accessing, navigating, evaluating, and using health information are essential skills for all healthcare consumers. To improve information-seeking behaviors and knowledge of consumer health information resources among patients at a large academic health system, a team of librarians and IT staff are creating and disseminating brief educational videos for distribution through Emmi, an existing patient education video resource. Videos focus on specific consumer health information resources including MedlinePlus, skills such as evaluating online health information, and local resources and services available through the health science and public libraries.
Description : The project consists of five work phases: drafting videos; expert panel review; revising, recording, and uploading videos; promoting videos to healthcare providers; and assessment. Using a successful model from previous outreach projects, an expert panel will review draft content before videos are recorded to ensure their accuracy, clarity, and effectiveness; the panel consists of a physician, professor of education and pediatrics, nurse educator, clinical social worker, and homecare staff. Once finalized, videos will be uploaded to Emmi, where they can be assigned directly to patients by their healthcare providers. The team will promote these videos through presentations to a variety of clinicians across the health system, initially focusing on hospitalists and large primary care services. Assessment metrics include the number of times videos are assigned to and viewed by patients and patients’ responses to Emmi’s standard post-video satisfaction survey.
Results and Conclusions : It is anticipated that using embedded videos assigned to patients at the point of healthcare need will be an effective method for disseminating patient education about finding, evaluating, and using health information. Measures of success will include reach of the videos (number assigned and number watched) and patient satisfaction with the videos. Longer-term impacts, such as patient engagement and questions for healthcare providers, may be assessed after project completion through interviews with healthcare providers who assigned the videos to patients.