Innovation & Research Practice

Paper: Program Description Abstract

#BLESS: Starting a Systematic Review Service from the Ground Up

Monday, May 6
5:05 PM - 5:20 PM
Room: Columbus EF (East Tower, Ballroom/Gold Level)

Background : Librarians at a large research university receive requests for systematic reviews on an individual basis through informal means such as personal connections, e-mail, or referrals. A reference interview is conducted to obtain the type of review after which, librarians follow the appropriate guidelines for developing and documenting search strategies. In order to provide a streamlined service model and establish librarians as partners in the research process, we decided to create a formal submission process for literature searches.
Description : Librarians conducted an environmental scan of systematic review services in health sciences academic libraries. Requirements for our local service model were determined and methods of assessment were discussed. Based upon this information, we designed an intake form and service model workflow. Jira Service Desk (JSD) was chosen as the best project tracking tool to implement this service. The team collaborated with the IT department to implement and refine the intake form and request workflow within JSD. The service was named BLESS (Biomedical Library Expert Search Services). We QA tested the BLESS service desk site from the patron and librarian roles and reported issues back to the IT department. We plan to evaluate this service model using internal tracking and reporting features within JSD.
Conclusion : BLESS has not launched at the time of this submission, however, we plan to launch and market this service by the end of 2018. The follow outcomes will be measured in the future: number of requests received, user department, search type, number of completed searches, number of completed publications, and librarian work hours. The service model will be continually assessed and refined for any improvements.

Nisha Mody

Health & Life Sciences Librarian
Los Angeles, California

Nisha Mody is a Health & Life Sciences Librarian at UCLA. She has clinical experience working as a speech-language pathologist and had dabbled in other careers as well. She loves writing and is a proud cat momma.


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Bethany Myers, AHIP

Research Informationist
Los Angeles, California

Bethany Myers, AHIP, is the Research Informationst at the University of California, Los Angeles Louise M. Darling Biomedical Library. She is the liaison librarian to the Schools of Public Health and Dentistry. She also provide support for researchers regarding data management, the NIH Public Access Policy, and systematic searching.


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Antonia Osuna-Garcia

Health and Life Sciences Librarian
UCLA Biomedical Library
Los Angeles, California

Antonia is a Health and Life Sciences librarian at the Louise M. Darling Biomedical Library. She works closely with the School of Nursing, providing instruction and one-on-one research consultations. She is also the team lead for research assistance across the UCLA Library. She has been working in libraries for 10 years, previously working as an Access Services supervisor. Antonia has earned both her undergraduate and graduate degrees from UCLA. She is interested in working with students and creating an enjoyable and meaningful work experience for library student workers, as well as advocating for how the library can shape their academic and professional experience.


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#BLESS: Starting a Systematic Review Service from the Ground Up

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