Information Management

Paper: Program Description Abstract

Leading Easy Access to Content: ra21’s Final Recommendations and Insights from the RA21 Hospital Clinical Access Working Group

Monday, May 6
2:35 PM - 2:50 PM
Room: Columbus GH (East Tower, Ballroom/Gold Level)

Background: RA21’s goal is simple, trusted access—anywhere, anytime on any device. Publishers, libraries, and consumers should understand that authorizing access to content based on IP address no longer works in today’s distributed world. The project resolved some fundamental barriers to moving to federated identity in place of IP address authentication. With its multi-stakeholder process, STM and NISO determined best practice for future implementations going forward. RA21’s recommendations deliver seamless authentication as users move between online resources, while preserving anonymity. Independent of workflow or location, it enhances security, supports customizations and enables usage analytics. NISO’s Recommended Practices document showcases this effort.

Description: Building on CNI’s 2016 Report on the Authentication and Authorization Survey, and the 2015 P.D.R. pharma librarian initiative, the STM Association and NISO convened conversations with multi-stakeholders on how to improve the user experience. After 3 years of work and pilots, final reports and recommendations are available. The goal of more seamless access will enter its next phase. In 2019, the STM RA21 efforts will go to NISO for development of recommended practices.

This session will present select recommendations, data and themes from a few final efforts:
• “NISO Recommended Practices (RP) for Improved Access to Institutionally-Provided Information Resources”
• “GÉANT Data Protection Code of Conduct”
• RA21 Hospital Clinical Access Working Group “2019 Survey of Hospital/System Librarians Regarding Hospital/Clinical Access and RA21” conducted Feb.12 to March 22, 2019

Conclusion: RA21 program reports and recommendations from a Corporate Pilot, Academic Pilot and Security Group are included in the current NISO RP. From a thorough evaluation, the technical architecture prototyped was chosen and the security and privacy principles and practice were determined. Best practices for the future include 1) improved user login at publisher sites; 2) granular usage statistics; 3) set up/maintenance of Single Sign On with multiple publishers. The RA21 Hospital Access Working Group began work in 2018, and is evaluating its survey and focus group data, writing recommendations and a final report. It will include defining the unique use case and challenges for ‘single sign-on’ SSO and SAML technology within a hospital/healthcare system for accessing licensed resources, and adopting RA21 as an access strategy.

Michelle Mary Brewer

Librarian/Manager of Market Intelligence
Wolters Kluwer Health/Learning Research & Practice
Lawrenceville, New Jersey

Michelle Brewer, BA, with certification as a Teacher and School Librarian for the state of N.J. She is the Manager of Market Intelligence for Wolters Kluwer Health, Learning Research & Practice (LRP) since 2010. In this role she provides market intelligence, research, analysis and expert searching in support of the company’s software, solutions and scholarly publishing, including Ovid and Lippincott. As a subject matter expert, she works in a market research team that supports executive strategy, publishing, platforms, content, marketplace and new product development. In addition to her analyst role, she also created and manages a market insights newsletter and a SharePoint knowledge management portal for LRP. She is a health sciences librarian, and prior to joining Wolters Kluwer, was the director of a healthcare association library for 31 years with industry expertise in healthcare delivery, health services research, clinical resources and evidence-based medicine. She directed the library’s research services, association's archive, copyright, publications, software training and websites. She founded and directed a multi-state library consortium, licensing $1 million from major publishers. She has delivered presentations, courses, authored published articles, grey literature and developed and awarded state and federal grants. She has been elected and appointed to library leadership positions, boards and advisory groups on the local, state and national level. And she is the recipient of several awards including a “Wolters Kluwer’s Market Insights Award” and the “HSLANJ NJ Health Sciences Librarian of the Year.” She authored a handbook for the Robert Wood Johnson Foundation that received a Medical Library Association’s publication award, and her article in the Internet Reference Services Quarterly, is widely cited: "It Wasn't Raining When Noah Built the Ark: Disaster Preparedness for Hospitals and Medical Librarians Post September 11."
ORCID: Prior to her library position, Michelle was a Teacher in the Weehawkin school system, N.J.


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Catherine Dixon

Product Manager
Wolters Kluwer
Norwood, Massachusetts

Catherine Dixon has her MSLIS from Simmons College and is a Product Manager at Wolters Kluwer Health. While working toward her MSLIS, she worked in the Discovery Services department of Simmons College Library as a Library Assistant where she managed the day-to-day of interlibrary loan and copy cataloging and helped with electronic resources troubleshooting. When Catherine graduated from library school in 2016, she went to work in customer support at Wolters Kluwer as a Customer Success Consultant. There she helped customers with product implementation and customization, often helping customers navigate the fraught landscape of access and authentication. She got involved in a project to implement a SAML-based single sign-on solution for Ovid and because of that work ended up joining the STM RA21 Hospital Clinical Access Working Group. She is passionate about user access, authentication, and user-centered design.


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Jean P. Shipman, AHIP, FMLA

VP, Global Library Relations
Cottonwood Heights, Utah

Jean P. Shipman, MSLS, AHIP, FMLA, is the VP, Global Library Relations for Elsevier. Prior to that she was the Executive Director, Knowledge Management and Spencer S. Eccles Health Sciences Library; Director of the MidContinental Region and National Training Office of the National Network of Libraries of Medicine; Director for Information Transfer, Center of Medical Innovation; and Adjunct Faculty of the Department of Biomedical Informatics, School of Medicine; all at the University of Utah. She has also been employed by the John Hopkins University, Greater Baltimore Medical Center, University of Maryland, University of Washington and Virginia Commonwealth University. She served as president of the Medical Library Association for 2006-2007 and on the Board of Directors for the Society for Scholarly Publishing from 2013-2016. She was a member and co-chair of the Chicago Collaborative, a group of publishers, librarians and editors, who met to discuss issues regarding scholarly communications. She is the co-editor of two books: Information and Innovation: A Natural Combination for Health Sciences Libraries, and Strategic Collaborations in Health Sciences Libraries.


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Don Hamparian

Sr Product Manager, Platforms
Dublin, Ohio

Don Hamparian is Senior Product Manager of Platforms at OCLC, a global library cooperative that provides shared technology services, original research and community programs for its membership and the library community at large. At OCLC, Mr. Hamparian is responsible for product strategy and direction for products and software which protect and provide access to OCLC's services. With a degree in Industrial Engineering from The Ohio State University and several years in the technology field, he joined OCLC in 2000 in systems administration and architecture. In 2006 he joined the Product Management team to lead efforts in platform and shared application services.


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Leading Easy Access to Content: ra21’s Final Recommendations and Insights from the RA21 Hospital Clinical Access Working Group

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