Innovation & Research Practice

Paper: Program Description Abstract

Building an Interprofessional Literature Review Service Using a Service Framework and Design Thinking

Monday, May 6
4:50 PM - 5:05 PM
Room: Columbus GH (East Tower, Ballroom/Gold Level)

Background: The library at University of California, Davis includes two health sciences libraries (the HSLs) – one serving graduate programs in human health sciences, and the other serving undergraduate and graduate programs in veterinary medicine, basic biomedical sciences, and public health. Though separated by 20 miles, the HSLs wanted to leverage librarian expertise across the HSLs to develop a unified interprofessional literature review and bibliometric analysis service. This paper describes the process and framework for creation of this unified service.


Description: A project outline was developed for the planning of the service. Project phases included: project planning kick-off, user needs assessment, data gathering and analysis, building a service framework, collaborative design meetings, implementation, testing, and continual process improvement. Regular meetings and task assignments were set with defined goals for each project development phase. Given the wide array of expertise of our librarians and the interprofessional nature of our communities, special consideration was given to creating a service that would meet the various user needs (e.g., human- and animal-related topics, literature searching as well as bibliometric analysis service components). In order to facilitate continuous quality improvement of the service, user feedback/assessment was built in as a key part of the service model.

Conclusion: This service building project is still underway. We expect to discuss outcomes related to whether using a service framework and design thinking process is a useful model for creating services in an academic health sciences library setting, and preliminary feedback on this new service.

Nicole Capdarest-Arest, AHIP

Head, Blaisdell Medical Library
University of California, Davis
Sacramento, California

Nicole Capdarest-Arest is Head of Blaisdell Medical Library at University of California, Davis. Prior to that, Nicole worked as a clinical librarian at Stanford University School of Medicine and emerging technologies librarian at Arizona Health Sciences Library at The University of Arizona. Nicole's interests include holistic leadership and innovations in teaching and delivery of information services.

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Megan G. Van Noord

Health Sciences Librarian
University of California, Davis
Davis, California

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Erik Davis Fausak

Health Sciences Librarian
Carlson Health Sciences Library - UC Davis Library
Davis, California

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Amy Christine Studer, AHIP

Health & Life Sciences Librarian
University of California, Davis
Sacramento, CA, California

Amy Studer, RN, MSN, MSLIS, AHIP is a health and life science librarian at Blaisdell Medical Library, located at the University of California Davis Health System Campus in Sacramento. As a subject specialist librarian, Amy collaborates with colleagues to provide outreach, instruction, reference, and collection services to the faculty, students, and staff of the UC Davis School of Medicine.

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Bruce T. Abbott

Librarian
University of California, Davis
Sacramento, California

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