Innovation & Research Practice

Paper: Program Description Abstract

A Year of Creative Assessment: Incorporating Micro-Assessments into the Library

Monday, May 6
2:05 PM - 2:20 PM
Room: Columbus IJ (East Tower, Ballroom/Gold Level)

Background : The library team endeavored to find creative ways to better assess library users' needs and to get real-time responses in order to shorten the interval between deploying surveys, gathering responses and implementation of solutions. In the past the library employed email surveys to assess user needs but the process was inefficient and ineffective due to low response rates and time spent creating online surveys.
Description : Over the course of one year, the library team used the following simple micro-assessments: Free response using sticky notes, short paper surveys, LibGuide polls, and a HappyOrNot terminal. For the free response assessment, boards were set up outside the library with different questions (e.g., “How can we improve your library experience?”). Sticky notes and pens were left for users to provide answers. Short paper surveys of no more than five questions, were deployed throughout the year to students and faculty. Completed surveys were collected and results tabulated the same day. A one-question poll was added to the end of LibGuide pages to assess whether the information provided on the guide was helpful. Finally, the HappyOrNot terminal was used regularly to gauge users’ opinions on a variety of topics, for example “Should food be allowed in the library quiet room?”
Conclusion : These creative solutions to gather library user feedback have informed policy decision-making, and created opportunities for new services and programming. The free response survey revealed new user needs, for example access to monitors to use with laptops. Results of the paper surveys and HappyOrNot helped librarians understand students’ use of library-issued iPads, informed policy decisions in regards to allowing food in the library quiet room, and led to the development of short presentations on scholarly communication topics and EndNote training sessions. Overall, using these micro-assessments provided a vehicle for librarians to listen to users’ needs and develop solutions more quickly.

Shalu Gillum, AHIP

Head of Public Services
University of Central Florida College of Medicine
Orlando, Florida

Shalu Gillum, JD, MLS, AHIP is Head of Public Services for the Harriet F. Ginsburg Health Sciences Library at the University of Central Florida College of Medicine in Orlando, Florida. Ms. Gillum is responsible for managing library public services, including reference, instruction, and promotion. She provides support to faculty, students, and staff in the areas of research, literature searching, and copyright compliance. Ms. Gillum received her certificate in Copyright Management from the Special Libraries Association.

Beginning in 2005 until her hiring at UCF in 2010, Ms. Gillum worked as a licensed Florida attorney in South Florida and Central Florida in the areas of real estate, probate, family law and general corporate law. While receiving her Master’s degree in Library and Information Science, she was awarded the National Library of Medicine and Medical Library Association joint Spectrum Scholarship, which promotes diversity in the library and information science field. In 2017 she became an alumni of Florida’s Sunshine State Library Leadership Institute.

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Natasha Williams, AHIP

User Services Librarian
University of Central Florida College of Medicine
Orlando, Florida

Natasha Williams is the user services librarian at the University of Central Florida College of Medicine. She is responsible for creating various library promotional and informational displays and materials, and works closely with the head of public services to market and promote library programming, events, and services. She also assess the needs of the different groups of patrons that utilize the library space.

Natasha holds both a Bachelor’s degree in Studio Art and a Master’s degree in Library and Information Studies from the Florida State University, as well as a certificate in Information Architecture. Professionally, she holds memberships in a number of library organizations, including the Medical Library Association, the Florida Health Sciences Library Association, and the American Library Association.

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Terri Gotschall, AHIP

Scholarly Communications Librarian
University of Central Florida College of Medicine
Orlando, Florida

Terri Gotschall, MLIS is the Scholarly Communications Librarian at the Unviersity of Central Florida College of Medicine. She received her MLIS from Florida State University.

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