Education Abroad (EA)


Inclusive Communication Strategies & Innovative Outreach for Student Engagement

Wednesday, November 13
2:15 PM - 3:30 PM
Location: Anapolis

What is the messaging, timing, and content of communication that can best serve students to navigate their experiences abroad?   Where are there gaps in student expectations and needs?  How can we better focus communication and programming to promote student engagement and retention?


As universities increase non-traditional programs, our student populations change. These developing areas create a demand for different approaches to these questions. Innovative outreach options and tailored programming to interact with students in these programs create an infrastructure for support that newer generations of students expect from their academic experience. This session will focus on the voices of students, administrators, and the roles each can play in supporting students' academic trajectories and enriching the student experience. 


The presentation will draw on the experience of presenters with students in online programs and special academic programs, a survey of other practitioners in the field, and discussion with participants to identify best practices, including tools, content, and schedules of communication.

Learning Objectives:

Jessica Kling

International Program Coordinator
American University

Jessica Kling is the International Program Coordinator in the School of International Service (SIS) at American University (AU). She manages semester abroad and dual degree programs in East Asia, including the new joint undergraduate degree program between AU and Ritsumeikan University (Japan). Jessica has several years of experience in Japan, first as a student and then as an educator with the JET Program. She has earned a master's in International Training & Education and teaches a transition class for first semester students at AU.


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Amy Newell

Assistant Director of Operations and Academic Services, Online Programs
American University School of International Service

Amy Newell is an academic advisor and partnership manager working at the intersection of international and online education. Through a mix of personalized student advising and strategic communication, Amy empowers students to take ownership of their education.

Amy graduated from the University of Wisconsin-Madison, with a bachelors degree in Political Science and International Studies. After graduation, she traveled extensively, eventually landing in Washington, DC where she earned a Master's of Arts in International Development.


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Inclusive Communication Strategies & Innovative Outreach for Student Engagement

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