Seminar - 90 Minutes

Hear No Evil, See No Evil, Speak No Evil - How to Identify Potential Program Risks and How to Develop Solutions

Presenter(s)

• 

  Terri Chandler, RDH

  Executive Director
  Future Smiles
• 

  Ariana Goertz, MPH

  Data Director
  Future Smiles

You think you've covered all your bases: your team is trained in every aspect of patient privacy, you have policies and procedures to protect every single person who walks through your door, and you have a solid compliance plan in place. So what identified risks are lurking in the shadows? This interactive presentation will explore how to better identify vulnerabilities to the confidentiality and integrity of Protected Health Information (PHI).

This presentation will provide three situations that a school-based program may face and ask the audience, "how would you address this situation?" Our focus will be: 1) how student privacy issues can impact the school setting, 2) how public discussions by employees may expose private patient information, and 3) how consistent employee feedback can create behavioral change for the better. We will then ask the audience for examples of PHI risks in their workplace that this presentation may have uncovered.

 

Learning Objectives:

• Present a series of situations and scenarios to evaluate baseline knowledge of Protected Health Information (PHI).
• Explore how a multitude of interpersonal interactions through social and technological platforms can create security holes and how to address them.
• Discuss how student privacy issues can impact the school setting, the school administration, and employee vulnerability.
• Describe how communication is the key to all human interactions but, in a public setting, patient privacy must be maintained to avoid exposing private patient information.
• Demonstrate basic techniques that will improve consistent employee feedback that can create behavioral change for the better.
• Invite commentary from the audience on possible confidentiality gaps in their workplace that this presentation helped uncover and facilitate problem-solving discussion.