Category: Technology (e.g. robotics, assistive technology, mHealth); Health Services Research
Objective : The aim of this study was based on client-center to analyze user experience and quantitative data from user satisfaction and comfort. User satisfaction can reflect the individual needs of the client. Comfort feeling affects wearing motivation and the outcome measurement of assistive device, and even the quality of rehabilitation.
Design : Case series.
The custom-made splints by an occupational therapist were applied to the participant in National Taiwan University Hospital Hsin-chu Branch. There are five zones in the subjective comfort tool above palm of hand, wrist, and forearm. Zone 1 is the area of the metacarpophalangeal joint. Zone 2 is the area of ulnar side of the palm. Zone 3 is the area of radial side of the palm. Zone 4 is the area of wrist joint. Zone 5 is the area of forearm which contacts cock-up splint.
Participants (or Animals, Specimens, Cadavers) :
Five participants experience wearing the custom-made splint on their wrist. The inclusive criteria were (1) age 20~65 yr; (2) right-hand dominant; (3) no upper extremity amputation; (4) no other neuromuscular and sensory dysfunctions.
Interventions : Not applicable
Main Outcome Measure(s) :
1.Satisfaction scores on the Quebec User Evaluation of Satisfaction With Assistive Technology—Taiwanese (QUEST–T; Mao et al., 2010) questionnaire.
2.Comfort score is derived by scoring the boxes with 1 – 5 point. (not comfortable at all, not very comfortable, natural, quite comfortable, very comfortable )
We found that the participants showed most satisfaction on “Easy to use” and “cost.” The least satisfaction was “Comfort” and “Follow-up services.” Participants considered the most important items were “Comfort” and “Effectiveness.” A participant commented on “Follow-up services,” suggested continuing support services should be taking into consideration. According to the subjective comfort tool, zone 2(ulnar side of the palm) is most comfortable. Forty percent of participants scored the lowest score in zone 3 (radial side of the palm).
“Comfort” was rated high on importance and low on satisfaction. Furthermore, this study highlights the importance of user experience and quantitative data of comfort when making custom-made splints.