Clinical Care Practice

70th AHCA/NCAL Convention and Expo

CP-3 - Preventing and Reducing Falls: Using Malpractice Claim Data to Guide Changes

Speaker(s)

• 

  Lori Atkinson, RN, BSN, CPHRM, CPPS

  Patient Safety Expert; Content Manager
  Constellation

  Disclosure: Nothing to Disclose

Analyzing malpractice claim data is an excellent tool for revealing gaps in care processes that can harm residents and lead to regulatory penalties and malpractice claims. When gaps are identified, we can devise strategies targeted to reduce injury in these specific areas. Using actual malpractice claim examples, we’ll illustrate what we learned from our senior living claim analysis and outline strategies we’ve developed in partnership with our senior living customers to help them prepare their care teams to more effectively manage resident fall risk factors, optimize workflow, reduce fall-related injuries, and advance business results.

Learning Objectives:

• Identify that failure to ensure resident safety—primarily falls—is the most frequent and costly allegation made against senior living organizations.
• Understand the root causes and contributing factors of breakdowns in care processes, teamwork and systems that lead to resident injury, malpractice claims and poor business performance.
• Implement a safety program including the development of critical thinking and teamwork skills, performance of fall investigations and examination of root cause analyses in order to reduce injury and malpractice claims and improve business performance.