CE-3 - CoreQ Surveys: The Future of Customer Satisfaction in Long Term Care

Tuesday, October 15

1:45 PM - 2:45 PM

CE: NAB: 1 | ANCC: 1

Speaker(s)

Chris Magleby, BA

CEO
Pinnacle Quality Insight

Disclosure: Pinnacle Quality Insight: Ownership Interest (stocks, stock options, or other ownership interest excluding diversified mutual funds) (Status: Ongoing)
Kai Mayne, LNFA

Vice President of Operations and Special Projects
Touchstone Communities

Disclosure: Nothing to Disclose

A resident and family satisfaction survey called the CoreQ Survey will likely become the standard satisfaction tool for SNF care providers. In this session, attendees will learn what providers can expect and what they should do to prepare for this new survey tool.

Learning Objectives:

Have a clear understanding of what the CoreQ survey is and how it is becoming the satisfaction standard in long term care.
Understand how CMS is likely to adopt the CoreQ survey into the SNF Quality Reporting Program (QRP), and how other organizations are following suit.
Start an immediate preparation plan for the implementation of the CoreQ survey.