QA-5 - How to Maximize the Value of Your Feedback Report

Wednesday, October 16

11:00 AM - 12:00 PM

CE: NAB: 1 | ANCC: 1

Speaker(s)

Geoffrey Calhoun, MBB

Founder/President
Calhoun Consulting Partners, LLC

Disclosure: Nothing to Disclose

This presentation details a proven, systematic process for maximizing the value of a feedback report that has been used with dozens of past applicant organizations, ranging from top-tier state award winners to less mature organizations scoring 200 points. In all cases, the method helped participating organizations understand and use their feedback reports.

Learning Objectives:

Describe Performance Excellence and better apply this important concept to your daily work.
Determine what your feedback report comments are trying to say and why these messages should be important to your organization.
Prioritize the opportunities identified in your feedback report using a quantifiable method that considers customer, workforce and business requirements.

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