Library Manager/Medical Librarian II Cleveland Clinic Olmsted Falls, Ohio
AAbstract Objective- In this era of justifying costs to hospital administration, the library wanted to measure what services are used by residents and fellows and attitudes regarding library services. Measuring usage and attitude by this stakeholder group adds proof of effective services administration and areas for innovation. In addition, there is a gap in the literature as there is little research exploring residents’ use and attitudes of library resources on a longitudinal basis.
Method- A survey of exiting residents from 2017-2019 was conducted to evaluate library usage and attitudes of residents/fellows. A twelve question survey explored who was using the library, what core library services were used, what instructional services were used, and where and how were the resources accessed. The survey asked suggestions for improvement, services that should be offered, and services that were most appreciated. The results were recorded and analyzed using Select Survey software. The survey was completed by 823 of 1305 possible participants- 63% completion rate. Library accountholder status was assessed at departure- did you have a library account/not. No personal identifiers were used. The library accountholder status allowed a look at the usage habits of residents who had library accounts vs. no library accounts.
Results- Interlibrary loan of articles used by 2 of every 3 residents (60%). Studying in the library used by 1 of every 2 residents (50%). Help from library staff was sought by 1 in 2 residents (50%). A librarian prepared a literature search for 1 in 3 residents (33%). Interlibrary loan of books used by 1 in 5 residents (20%).
Where and how residents accessed library resources was measured with the highest usage within the library, elsewhere on campus, and from home. Frequent access occurred using EPIC and mobile phone and while rotating at other hospitals. Over 65% of the respondents received a library orientation/overview of library resources training while 25% did not have an orientation. PubMed training was received by 33% and bibliographic databases training was received by 16%.
Improvement recommendations were that the library be open longer hours, that departing resident retain library access, expand the pediatric collection, and expand available study rooms. The overwhelming favorite feature of the library services was the extensive collection and the ease of access for research and study materials. Other top 5 features were “helpful staff”, “physical space of the library”, “librarian-assisted lit searches”, “interlibrary articles”, and “convenient location”.