NIH Fellow, Education Librarian University of Colorado Anschutz Medical Campus Aurora, Colorado
Background: An academic medical center acquired a site license for EndNote desktop in fall 2017 with support provided by the health sciences library. EndNote is the first license on campus that allows all faculty, staff, and students access to a paid citation management software. To support EndNote, the library developed a number of initiatives: training sessions and best practices, consultation procedures, a special interest group for library staff, and marketing practices. The support initiatives assist patrons use of EndNote from installation to publication. With two full years of data we have insight about potential requirements to support an EndNote site license.
Description: With the implementation of the EndNote site license, the library began tracking Endnote related library services and the amount of librarian time dedicated to supporting EndNote use. The library now provides a weekly one-shot class on using EndNote, EndNote consultations, assistance with troubleshooting software issues and with developing complex workflows for special groups. Additionally, the EndNote Special Interest Group maintains an EndNote LibGuide and discusses any EndNote problems, such as issues that result from updates to software or operating systems. Over the last two years the health science librarians have learned how to manage growing demands for EndNote training and dealt with challenges communicating with the Office of Information Technology, the official owner of the site license. This session will share information and report time data about maintaining a citation management software site license for libraries considering a similar program.
Conclusion: This session will present outcomes about the overall time spent by library staff supporting EndNote along with how that time was spent, such as teaching, consulting, troubleshooting, or involvement in the EndNote Special Interest Group. Additionally, information about what needs to be considered before ramping up support for a campus-wide citation management software, how EndNote can assist with project collaboration, best practices for establishing support initiatives, and best practices for communicating within the library and to campus will be presented.