User Experience (UX) ensures that the technology supports users, automates processes and supplies the right information and functionality at the right time. A successful implementation should include UX to drive value of the app to the technician. Incorporating how Technicians self-help in the field through Mixed Reality (MR)/Guides and Remote Assist drives talent retention and first time fix rate. Please join Avanade as we share our journey in applying a user centered design approach and Mixed Reality when implementing the Microsoft Field Service mobile app . We will share our journey through a customer case study.
