In 2010, my CRM journey started when I joined the project to implement Dynamics CRM in BRFkredit, which merged with Jyske Bank in 2014. Today we use on-premise and cloud CRM solutions in our financial services for the B2B and B2C markets. I love my role as solution architect, where I can focus both on the business perspective on how CRM gets together with the culture, processes and adoption in the organization, as well as on the technical perspective on how to create a solution on the CRM platform to best support the business needs. I believe this is a never-ending learning curve.
Tuesday, June 30, 2020
11:15 AM – 11:45 AM